SHIPPING & RETURNS
Shipping Policy
Every single one of our items is hand made from scratch at our studio. Each item has it's own processing time and this can take from anywhere from 2-10 weeks depending on the item you have ordered. Please check your item listing for the processing time. For orders that fall within this time-frame, please do not hesitate to contact us and we will see what we can do for you. Please also be aware that these times may vary during busy periods.
For certain items such as pochette bags, please be aware that your order will be placed in a queue on a first come, first served basis. Orders are kept to a minimum and opened regularly due to this. If your order is a gift or required by a certain date, please contact us as soon as possible.
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Gift boxes are also hand made to order and take a minimum of 48 hours to produce.
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All our items are shipped via Fedex Courier delivery. Once shipping has been processed, your order will be updated with a tracking number. For any questions, please email us with your order number at info@thewolfworkshop.co.uk
Return & Exchange Policy
Our items are all entirely made-to-order especially for each customer and therefore we are unable to accept returns. We can only offer exchanges or repairs for construction issues, which is only approved at our discretion.
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Wolf Workshop orders through an extensive quality control check of each item prior to shipping. In the event of an item that arrives to you damaged or misrepresented from the product ordered, please contact info@thewolfworkshop.co.uk immediately after you have received the order.
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For workshop bookings and gift vouchers, please contact us directly for any exchanges or refunds.
All bookings are subject to a non-refundable deposit. This fee is included in gift vouchers for one booking, but will apply upon rebooking any rescheduled appointment.
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All cancellations must be made 2 weeks prior to your appointment for your booking to be transferable.
Bespoke workshops due to their nature are non-refundable, cancellation fees may apply to any bookings made within 4 weeks of your workshop date.
For more information on cancellations please see individual item pages.
Refunds will only be issued at our discretion on a case by case basis.